A bot for answering common questions is the simplest honest kind of chatbot: it answers recurring questions from your knowledge base — delivery terms, availability, sizes, opening hours. Order checkout and payment are not part of this scenario; there is a broader service for them. The key property we put at the center is the boundary: the bot answers only within what it knows and hands over to a person where there is no answer. On a reference set of 45 questions on 4 July 2026 this gave 89.7% accurate answers and not a single invented one outside the knowledge base.
days after project sign-off
on a reference set of 45 questions
of 45
Opening hours, delivery terms, how to return an item — typical support spends most of its time on this.
You do not always need the whole in-chat ordering feature set — sometimes it is enough to handle simple recurring questions.
A bot that makes things up where it does not know harms trust more than a plain silent form — here this boundary is built in technically.
We look at real enquiries over the last month and pick out the recurring ones — they are what goes into the bot's knowledge base.
Timeline: 1–3 working days
The size of the knowledge base and the cost depend on the number and complexity of the common questions — without a review any figure would be guesswork.
After that — an estimate broken down by stage and a contract with a fixed amount.
Contract, act and invoice — for every project, not just large ones.
Trusted by: Kvant Energy, GYPSUN, Naturel Cosmetics, Pancer Protection, LUGI, BeeTech
Every project gets a written contract: scope, deadlines, amount, acceptance procedure. After delivery — act and invoice, then 30 calendar days of warranty.
The contractor is a registered sole proprietor. Payment by invoice with closing documents.
Code, design and materials transfer to you after full payment. Domain, hosting, repository and analytics are registered to you.
During the project you get access to a portal: contracts, invoices, acts and project status in one place.
Our sites run in nine countries: besides Ukraine — Poland, Germany, Austria, England, Norway, Bulgaria, Moldova and Spain.
Every case in the portfolio comes with a link to a live site and a technical measurement.
There is no price list on the site intentionally: the scope of the same work differs multiples between clients.
If the task isn't ours or the deadline is unrealistic — we tell you upfront.
Every project gets a written contract: scope, deadlines, amount, acceptance procedure. After delivery — act and invoice, then 30 calendar days of warranty.
The contractor is a registered sole proprietor. Payment by invoice with closing documents.
Code, design and materials transfer to you after full payment. Domain, hosting, repository and analytics are registered to you.
During the project you get access to a portal: contracts, invoices, acts and project status in one place.
Our sites run in nine countries: besides Ukraine — Poland, Germany, Austria, England, Norway, Bulgaria, Moldova and Spain.
Every case in the portfolio comes with a link to a live site and a technical measurement.
There is no price list on the site intentionally: the scope of the same work differs multiples between clients.
If the task isn't ours or the deadline is unrealistic — we tell you upfront.
We sign NDAs on request. After completing the work, we delete our access to your services ourselves.
LEO Chat — the agency's own chat-commerce product
Did not find your case?
Describe how it works on your side — we will tell you whether “Bot for answering common questions” fits and what it means in your situation. No brief and no call: one question, one answer.
We collect common questions from real enquiries over the last month and set the line between “the bot answers” and “it hands over to a person”.
We write the answers based on company facts and check them against the real wording of customer questions.
A run on the reference question set, checking that the bot does not make things up where there is no answer.
Connecting the channels, instructions for your staff member on how to add to the knowledge base on their own after launch.
If something is missing — let us know, we'll help you gather it or do it as a separate task.
We will go through real enquiries from the last month and tell you what share of them the bot will handle. The review is free, we reply within 2 hours.
From measured cases89.7% accurate answers on a reference set of 45 questions, 0 answers outside the knowledge base (measured 4 July 2026)
There is no price list on the site on purpose: the same work differs several times over between two clients, and a “from” figure explains nothing in that case. First a free audit — we count your pages, duplicates and speed — then we name the sum and the deadline and fix both in the contract.