Support

Technical support and maintenance of sites: so that the problem is noticed by us, not by your buyer. Technical debt accumulates quietly — outdated versions, forgotten modules, backups from which no one has recovered. It becomes visible at the worst possible time, usually during the season. Below are individual support tasks: from a one-time update to a monthly subscription with a fixed response time. We start with a free technical inspection.

4
SLA

hours for reaction

Daily + recovery check
Backups
All services on sitemap
FAQ

Questions asked before starting

What does the monthly retainer include?

Uptime monitoring, backups with restore checks, updates within an agreed window, a fixed response time for outages and a reserve of hours for small changes. The exact scope is written into the contract.

How much does work in «Support» cost?

There is deliberately no public price list: the scope of the same work differs several times over between two clients, and a «from» figure would mislead. First comes a free audit or a review of the task, then an estimate broken down by stages, and only after that a contract with a fixed amount.

How do you work officially?

Every project gets a written contract: scope, deadlines, amount, acceptance procedure. The contractor is a registered sole proprietor, paid by bank transfer with closing documents. The result is handed over under an acceptance act.

What does the warranty cover?

A 30-day warranty from the day the acceptance act is signed: mistakes on our side are fixed at no charge (clause 7.2 of the contract). The warranty covers the work we did, not changes that appeared after handover.

Who owns the result?

The client. Ownership of the code, the design and the materials transfers after full payment (clause 6.2). Domain, hosting, repository, analytics and ad accounts are registered in your name, not ours.

Not sure which service is yours?

Describe the task in your own words — we will tell you where to start and whether you need what you came for. If you do not, we will say so.

All services in this area
  • Reply within 2 hours
  • No commitment
  • We work under a contract