Monthly support of the online store
Monitoring, backups with recovery verification, platform updates and fixed response time. We start with a free technical inspection.
1–30 days
Support
Website Maintenance and Online Store Support
Website maintenance is work you don't see while it's being done: platform and PHP updates, backups that a site has actually been restored from, domain and certificate renewals, downtime alerts that reach you before a customer calls. Which of these you need depends on what you have. A site without a store needs technical support: forms, updates, backups. A store that takes orders every day needs monthly maintenance with checks of the cart, payments and shipping labels. If you run your own server, VPS or dedicated, there is separate server administration. Not sure which of the three fits you? Start with a free technical health check, and the answer will be clear after it.
How it works
What site maintenance consists of after launch
A site lives on after launch
Products, platform updates, browsers and search requirements keep changing, so a site needs steady attention.
We watch and fix
We monitor availability and errors, update components and take on the tasks you send us.
You see what was done
Every change is logged, and the access and code stay with you, so the state of the site is always clear.
The scope of maintenance depends on the site and how often it changes. We agree on the format after reviewing your situation.
- First step
- Free
- technical health check, 1–3 business days, no obligation
- Response time
- 2
- hours
- the same for a website, a store and a server
- Backups
- Restore-tested
- a backup counts as working only once a site has been restored from it
- Access
- In your name
- the domain, hosting and server are registered to the owner, not the contractor
- Warranty on work
- 30
- days
- from the date the acceptance act is signed
Server administration
System updates, disk space, SSL certificates, caching, backup checks and predictable rollouts with a way back. We start with a free review of your server.
5–20 days
Technical support for a website
Platform updates, backups with restore verification, availability monitoring and form checks. Starts with a free technical check.
1–5 days
Who it's for
Situations where this service delivers results
Scenario 1 of 4
A site without a store, where breakage goes unnoticed
A corporate website, a services page, a landing page. There is no cart to crash, so a broken form looks like silence: no inquiries come in, and people look for the cause in the ads. What this needs is regular care: updates, backups and test submissions of the forms.
We'll review your situation in a free auditScenario 2 of 4
A store with orders every day
Every hour of downtime means orders that won't happen, and a payment failure or a stock sync that breaks overnight is only noticed by the quiet morning order queue. This calls for monthly store maintenance: beyond the platform, we check checkout, payment confirmations, shipping labels and the product feed.
Scenario 3 of 4
Your own server that nobody is watching
A VPS or dedicated server gives you freedom but takes all the work off the hosting provider: disk space, OS and database updates, log rotation, access left behind by former contractors. Separate server administration covers this.
Scenario 4 of 4
A site left over from the previous contractor
The developer is gone, access is scattered, and nobody remembers what was changed in the core. First comes an inventory of access and transferring the domain and hosting to you, then the usual regular cycle.
What's included
Complete list of work and what you get as a result
- A free technical health check at the start and a written description of the site's condition with a list of risks
- A list of access credentials showing whose name the domain, hosting and server are registered in, plus a plan to transfer anything held by other people to you
- A recommended format: website technical support, store maintenance or server administration, or a combination if the store runs on its own server
- A regular cycle: updates tested on a copy, restore-tested backups, monitoring, a report; the scope depends on the format
- A separate list of work outside maintenance, such as improvements and new features, with each item estimated on its own
Process steps
Transparent stages with approval at every step
Conversation and access
We find out what you have: a website or a store, shared hosting or your own server, who has looked after it so far and what access has survived. The answers determine which of the three services you need.
Free technical health check
We review the platform, module and PHP versions, free disk space, domain and certificate expiry dates, whether backups exist, and the error logs. You get a description of the site's condition, a list of risks and a recommended maintenance format.
Clearing the backlog
If nobody has looked after the site for a long time, we first close the gaps: outdated versions, a full disk, backups that won't restore, access held by former contractors. The scope and timeline of this stage are fixed in the contract after the check.
Regular cycle
Updates in an agreed window, backup checks, monitoring and tracking of renewal dates. For a store we add checks of checkout, payments and data exports; for a server, disk, logs and access.
Report and decisions
A report on what was done and what was found. Anything outside the scope of maintenance gets a separate estimate, and you decide whether and when to do it.
When this service isn't right
What's not included — so there are no surprises at delivery
- Development of new features, sections or a redesign: that is a separate scope, otherwise the monthly work becomes open-ended
- Repairing a site that is already broken or infected: that is separate security work, and maintenance starts after it
- Adding products, writing copy and search promotion: these are other services with their own contract
- A person on call by the phone around the clock, or a promise of a specific uptime percentage
- Fixing third-party services: if a payment gateway or a carrier goes down, we will see it and let you know, but we cannot repair them
- Paying for hosting, the domain and licenses: the invoices stay with you, as does the access itself
FAQ
Most frequently asked questions — with concrete answers
What does website administration include?
Scheduled care of the server and the platform: OS and PHP updates, free disk space, domain and certificate renewals, backups with restore testing, error logs and uptime monitoring. Plus outage response within an agreed time. Adding products, copywriting and building new features are not included; those are separate jobs. If nobody has looked after the server for a long time, the first stage goes to clearing the backlog, and the regular cycle starts after that.
Can we hand over maintenance of a website you didn't build?
Yes, this is a common situation. We start with a technical check: platform and module versions, server condition, where the backups are and whether anyone has restored from them, what access exists at all and whose name it is in. If the domain or hosting is registered to a former contractor, our first step is to get them transferred to you. Changes previous developers made to the platform core go on a separate list, because those are what most often break during updates.
What gets checked every day in online store maintenance?
The things that cost money the moment they break: whether the catalog and product pages open, whether the cart and checkout work, whether payment confirmations arrive, whether shipping labels are created, whether prices and stock levels were updated from the import. Some checks are automated and send alerts; others we run by hand after updates. The point is to learn about a failure before a customer does: an order that failed overnight looks like a slow day in the reports, not like an outage.
How is maintaining a store different from maintaining a site without one?
In focus. On a site without a store, what matters most is forms and availability: the site has to open, stay updated and deliver inquiries. In a store, money is at stake every day, so there are more checks. The scope of checks is different, and so is the contract. If the store runs on its own server, server administration is added to maintenance.
Do I need a separate administrator if my site is on regular hosting?
In most cases, no. On shared hosting the provider takes care of the system, updates and disk, and a separate administrator can change little there. Server administration is needed when you have a VPS or a dedicated server: then the OS, database and PHP versions, disk space and access are the responsibility of whoever runs that server, not the hosting provider. If you are not sure what you have, the free check will show it.
How much does monthly maintenance cost?
There is no public price, because work with the same name can differ several times over: a site on a current platform version with working backups and a store on an unsupported PHP version where nobody has tested the backups are different scopes. After the free check we name the amount, listing backlog cleanup separately if it is needed, and fix it in the contract.
What happens to access if we stop working together?
For new projects we register the domain, hosting and server in your name from day one. If something is registered to a former contractor, our first step is to transfer it to you. At the end of the engagement we hand over a description: what is where, where the backups are and how to restore them. We remove our own access when the work ends and let you know.
Not sure which service is yours?
Describe the task in your own words — we will tell you where to start and whether you need what you came for. If you do not, we will say so.
- Reply within 2 hours
- No commitment
- We work under a contract